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Customer Service

Committed to quality property development, management and construction

From new home construction to rental management, customer service is our commitment to you. Chinburg’s commitment to excellent customer service is evident whether we are your new home construction company, your rental property management company, or your general contracting service. In every aspect of our work, service is a critical component of the Chinburg Properties business. We expect to fulfill the customer service commitment with every interaction any customers have with every Chinburg employee. Additionally, Chinburg Properties employs a full time, dedicated customer service and warranty professional, Lori Bachand.

Lori joined the Chinburg Properties team in early 2007, with over 20 years of experience in the real estate and building industries. Since that time, customers have repeatedly contacted the company president to express how Lori’s professional advice and calming influence have made their home-buying experience a pleasure.

Upon signing a purchase and sales agreement, our customers receive a comprehensive homeowner’s and warranty manual.

This manual identifies the Chinburg Properties warranty coverage; a policy that exceeds industry standards. This guide also provides valuable information about the homebuilding process, what you can expect from the experience, and important tips for maintaining your home. Lori will review the highlights of the manual and warranty during the customers orientation and walk through. Upon receipt of a written non-emergency warranty request, Lori will contact you within 48 hours.

Lifetime Homeowner Hotline: In celebration of its 20th anniversary, Chinburg Properties is pleased to announce a one-of-a-kind service to all original Chinburg homeowners: the Lifetime Homeowner Hotline. Perhaps a homeowner is looking for a plumber, advice about replacing their flooring, or a preferred vendor for windows, or an architect to design an addition. With our Lifetime Homeowner Hotline, we commit to continue to be a trusted resource, years after the keys have been turned over to you. Lori is your Chinburg Properties advocate and will help you to find the answers to your questions.

Please contact Chinburg Properties for more information, or call the Hotline at (603)868-5995, ext. 15. You can also download our warranty request form in PDF format here.


A lasting commitment to customer service

Whether you are just starting a project, living in one of our rental residences, or built your home with us years ago, we’re here for you. Contact our customer service professional today.

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